Welcome to the California Department of Financial Institutions

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Customer Survey

The Business Transportation and Housing Agency and the Department of Financial Institutions would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below.

General Information Problem Resolution Technical Assistance
Permitting/Licensing Assistance Consumer Assistance Other:

 

 
Check As Appropriate
STATEMENTS Strongly Agree Agree Disagree Strongly Disagree No Comment Or N/A
Staff was courteous and helpful
Staff provided complete, accurate information to you.
A timely response was provided.
My overall experience was positive.
Please complete the section below if your contact with us involved permitting/licensing/registration assistance.
The regulations were understandable.
The application instructions were understandable.
The permit/license/registration terms and conditions were understandable.
 
Please indicate the name(s) of any staff person you would like to commend:
 
Comments:
 
If you feel we fell short in meeting your service expectations, please describe the situation, including name of the staff person involved and the date the incident occurred.
 
As a result of your experience with us, what service-related improvements can you recommend?
 
Optional
Your Name
Email
Daytime Phone
Street
City
State
Zip


If you would prefer to print out this survey form and mail it directly to the department, please mail to:
 
    Commissioner of Financial Institutions
    California Department of Financial Institutions
    1810 13th Street
    Sacramento, CA 95811
 
 
State of California, Business, Transportation and Housing Agency